EDUCATION

University of South Florida

Computer Science

GPA: 3.74

CERTIFICATIONS

AWS Cloud Practioner

Scrum Product Owner

Microsoft Certified professional

Dynamic software professional with a passion for simplifying everyday tasks. In my role as a Presales Engineer, I excelled at consistently helping clients solve complex issues needed to increase productivity with our product line during evaluations. This skill translated seamlessly into my role as a Solutions Engineer, where I excelled in helping clients understand our suite of APIs and discover innovative integration solutions. Known for my dedication, I often go above and beyond, working around the clock to ensure successful purchases and procurement. My colleagues describe me as highly responsible, eager to take on challenging tasks, genuinely nice and easy to work with.

Check out my CV below!

Postgres SQL

75%

HTML

80%

CSS

80%

Javascript

75%

Amazon Web Services

70%

C#

80%

Postman

90%

Java

75%

Solutions Engineering

80%

Presales Engineering

90%

XML	Software Troubleshooting	Agile	PHP	Windows	Virtualization	Customer Support	Product Demos
Product Development	Jira	Research and Development	Git	iOS	C++	APIs	Consensus
Kotlin	Python	Product Management	Application Development	SDLC	MySQL	Jenkins	Team Management
Sales	Pre-Sales	Customer Service	User Interface Design	Project Scheduling	Upselling	Test Automation	Ranorex
Quality Assurance	Android	Azure DevOps	TestRail	Data Structures	HTML	Enterprise Sales	Preventative Maintenance
Confluence	Zendesk	SQL	VMWare	Presentation Skills	Test Cases	Product Demonstration	Computer Networking
Support Engineer	C#	Quality Analysis	Computer Science	REST	Selenium	Scrum	SOAP
Leadership	Technical Support	Technical Sales	Analysis Skills	Sales Process	Software Testing	SaaS	Postgres

John Deere

Software Anaysts II

4/2024 - Present

Contract

Provided comprehensive technical support for 32 APIs, encompassing 195 endpoints, ensuring optimal functionality and user experience.
Conducted thorough investigations to identify inaccuracies in public-facing technical documentation, enhancing overall reliability and user trust.
Developed and maintained documentation to facilitate the quick resolution of common issues and offer detailed explanations for more complex technical problems.
Delivered prompt and effective live API support as needed, ensuring resolutions were implemented efficiently and clients could quickly resume their operations without extended downtime.

eNotaryLog LLC

Solutions Engineer

4/2021 - 3/2024

Full-Time

Spearheaded API development initiatives, leveraging expertise to architect and implement robust solutions tailored to diverse customer requirements.
Led seamless customer integration efforts by providing hands-on technical guidance and support throughout the implementation process, ensuring smooth onboarding and user adoption.
Acted as a key liaison between customers and development teams, facilitating effective communication and collaboration to address technical challenges and enhance product functionality.
Provided comprehensive technical support to customers, troubleshooting issues, resolving inquiries, and delivering timely solutions to optimize system performance and user experience.
Collaborated cross-functionally to gather customer feedback and insights, informing product roadmap decisions and driving continuous improvement initiatives.
Assist the QA team by developing and maintaining automated testing scripts, improving testing processes, and promptly reporting and tracking bugs.
Act as a second-level support technician, resolving complex customer issues, maintaining a high level of customer satisfaction, and providing timely solutions.
Conduct product and technical demonstrations for Sales prospects, showcasing the value and capabilities of oursolutions.

Ranorex

Presales Engineer

9/2016 - 4/2021

Full-Time

Fulltime remote worker prior to COVID-19.
Conducted thousands of troubleshooting sessions and interactive demonstrations for prospective clients.
Responding to technical questions and RFI's from opportunities and assisting partners in the same.
Articulating the benefits of Ranorex products to all levels including line business managers, technical architects, and ?C? level executives.
Assisting Sales team with qualifying and quantifying new opportunities.
Working closely with all principals to optimize sales results.
Providing customer and account representative with technical product advice and support during pre- and post-purchase.
Building complex automated tests to help Sales team handle repetitive tasks more efficiently and quickly.
Using C# to show how Backend testing can be achieved using API and SQL injections.
Providing content and delivery for live webinars having 250+ attendees.
Training and on-boarding new pre-sales engineers.
Providing technical responses and online content on the Ranorex Forums pages.
Working 24/7 to ensure purchase and procurement.

The Nielsen Company

Software Developer

6/2013 - 8/2016

Full-Time

Bridged multiple programming languages (Java, C#, Bash, Ruby, AppleScript) to handle events specific to the Mac OS.
Introduced open-source automation tools to reduce development time and increase reliability.
Designed and developed both client and server modules, enabling seamless operation in either 1:1 or 1:N configurations, utilizing an echo client/server model.
Created routines to read, write, and search XML files using Java's XML Parser libraries.
Detailed the progress of the project in weekly meetings.
Worked directly with superiors, onsite developers, and offshore team members.
Manage 2 human resources contracted for creating a web interface for the automation project.
Adapted quickly to scope changes in the project while staying on schedule with project milestone dates.
Utilized Microsoft Accessibility Framework to facilitate Windows automation with Mac based client/ Server design.
Extensive work managing virtual machines hosted by VMWare ESXi and Microsoft Hyper-V.

Self Employed

iOS Application Developer

5/2011 - 6/2013

Full-Time

Established and operated a successful business model focused on deploying advertisement-based applications on the Apple Store.
Undertook contract work for clients seeking iOS application development services.

Unknown.com

Lead iOS Application Developer

6/2010 - 5/2011

Full-Time

Assisted in the design and development of promotional apps for companies like Lionsgate Entertainment, T-Mobile and iHeart Radio.
Managed a team of software developers on varies projects under contract both for iOS and Android development.
Responsible for making payroll and calculating bonuses based on mobile application success.
Played an integral role bringing new clients and successfully working with them on the creation and development of business apps for their company.

InnerFour Inc.

iOS Application Developer

6/2010 - 5/2011

Full-Time

Developed instructional materials to aid in seminars for iPhone application development.
Objective-C Instructor.
Key player in the project management for a Darth Vader voice simulator app for Lucas Arts Entertainment.

Spellex, Inc.

Junior Software Developer

2/2008 - 8/2008

Contract

Spearheaded the redesign and update of both US and UK websites.
Implemented JavaScript controls to enhance user experience and interactivity on the websites.
Utilized CSS to enhance website robustness and streamline management processes.
Took the lead in quality control and software testin initiatives
Provided support to senior developers by developing modules in C# for their proprietary dictionary/spell checker application.

Florida Environmental Research Institute

Associate Researcher

6/2001 - 2/2008

Full-Time

Collaborated within a team to analyze and interpret unexpected artifacts detected in hyperspectral data using ENVI.
Contributed to the design of algorithms aimed at rectifying artifacts while preserving the spectral integrity of the data.
Developed a Genetic Algorithm in IDL to aid in atmospheric correction processes for hyperspectral data.
Engineered an end-to-end processing system leveraging distributed computing to significantly reduce turnaround time.
Spearheaded the resolution of geo-correction challenges and participated in the calibration of hyperspectral sensors.
Provided technical support for Microsoft Exchange Server-related issues and managed the Veritas Backup System, ensuring daily incremental and weekly full backups.
Addressed routine desktop problems, facilitated software installations, and possessed expertise in managing WatchGuard Firewall 8.03.
Oversaw the company's Website and FTP Services, administering DNS entries as necessary.
Managed VPN access and user accounts on the FERI network.
Created and implemented hardware stress test plans.
Led technical support for WeoGeo Servers and supervised C++ programmers in the recoding of prototype IDL processing code for WeoGeo servers.